Return Policy

Right to cancel

Consumers are granted a right to cancel as described hereafter.

You have the right to cancel this contract within 30 days without giving any reason. The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us (VIVOO Nature GmbH, Holzmarktstraße 10, 10179 Berlin, Germany, sayheloo@vivoo.de, phone: +49 170 472 5103) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 30 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods to VIVOO Nature GmbH, Holzmarktstraße 10, 10179 Berlin, Germany, without undue delay and in any event not later than 30 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 30 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model instructions on cancellation

(If you want to cancel the contract, please fill out the form below and send it back to us)

– To VIVOO Nature GmbH, Holzmarktstraße 10, 10179 Berlin, Germany, sayheloo@vivoo.de

— I / We ________ hereby give notice that I /We ________ cancel my/our ________ contract of sale of the following goods ________/for the supply of the following service ________

— Ordered on ________ / received on ________

— Name of consumer(s

— Address of consumer(s)

— Signature of consumer(s) (only if this for is notified on paper)

— Date

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