Shipping Information

Which countries do you ship to?

We are currently only shipping to Germany

I am not in a EU-country, can I order anyway?

At this time, unfortunately not. But this will be changing very soon. Join our Pioneers Community and you will get updated immediately as soon as we are shipping Internationally.

Which shipping services do you use?

With everything we do, we prioritise our environment. This is why we have chosen to use DHL Go Green for all shipments.

A portion of all shipping costs goes towards environmentally friendly projects.

Can I have my package shipped to a Pack Station?

Yes, our courier services can usually deliver to Pack Stations that are served with people. Deliveries to automated Pack Stations are not possible.

What are the shipping cost?

Gross Weight (incl. packaging) Product Purchase Net price shipping Gross price (inkl. 19% VAT) shipping

Up to 885 g

2,36 Euro

2,80 Euro

Up to 2650 g

4,31 Euro

5,13 Euro

Up to 4650 g

5,18 Euro

6,17 Euro

Up to 9kg

6,37 Euro

7,58 Euro

Up to 19kg

8,20 Euro

9,76 Euro

Up to 30kg

9,71 Euro

11,56 Euro

How long does it take until I receive my package?

After the payment is verified, products in stock will be sent on the same day on workdays, if we receive it before 11.00 AM (CET). Delivery time is 1-6 workdays.

Where can I check where my order is?

After we have sent your package out of our warehouse, we’ll send you a shipping confirmation with your tracking link(s) so you can always check where your package is.

I want to return my order, how does it work

Please check out our Return Policy.

I would like to send you something. What’s your address?

Our company address (administration only) is:

VIVOO Nature GmbH
Holzmarktstraße 10
10179 Berlin
Germany