Shipping Information

Which countries do you ship to?

We are currently only shipping to Germany

I am not in a EU-country, can I order anyway?

At this time, unfortunately not. But this will be changing very soon. Join our Pioneers Community and you will get updated immediately as soon as we are shipping Internationally.

Which shipping services do you use?

Our partners at the USE are currently shipping with the GLS Group.

A portion of all shipping costs goes towards environmentally friendly projects.

Can I have my package shipped to a Pack Station?

Yes, our courier services can usually deliver to Pack Stations that are served with people. Deliveries to automated Pack Stations are not possible.

What are the shipping cost?

Product Purchase Gross Weight (incl. packaging) Gross shipping price (inkl. 19% VAT)

From 100€


Up to 1850 g

4,50 Euro

Up to 2650 g

4,90 Euro

Up to 4650 g

5,90 Euro

Up to 11 kg

6,90 Euro

Up to 30 kg

7,90 Euro

How long does it take until I receive my package?

After the payment is verified, products in stock will be sent on the same day on workdays, if we receive it before 11.00 AM (CET). Delivery time is 1-6 workdays.

Where can I check where my order is?

After we have sent your package out of our warehouse, we’ll send you a shipping confirmation with your tracking link(s) so you can always check where your package is.

I want to return my order, how does it work

Please check out our Return Policy.

I would like to send you something. What’s your address?

For returns please send back to our logistic partners:

USE, Union Sozialer Einrichtungen gGmbH
Iserstraße 8-10, Haus 2
Zu Händen von Herrn Martens
14513 Teltow

Our company address (administration only) is:

VIVOO Nature GmbH
Holzmarktstraße 10
10179 Berlin

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