Terms Of Service

Agreement between user and Vivoo Natural Living

Welcome to Vivoo Natural Living. The Vivoo Natural Living website (Site) is comprised of various web pages operated by VIVOO Nature GmbH. VIVOO Nature GmbH aka Vivoo Natural Living (“Vivoo Natural Living” or the “Company”) is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (Terms). Your use of Vivoo Natural Living constitutes your agreement to all such Terms. Please read these terms carefully, and keep a copy of them for your reference. Vivoo Natural Living is an E-commerce Site that provides high-quality dietry supplements, including hemp oil, cacao and coffee beans. These products may include tinctures, gum, oil, and balms.

The consumer is responsible for educating themselves and making informed decisions. As with any product, do your research before purchasing. Information on this website is not intended as diagnosis, treatment, cure, or prevention of any illness or medical condition. You must be 18 years or older to purchase anything on this website.

All of our products are of a natural source, and nothing SYNTHETIC is used in any of our products. We purchase our products from a variety of vendors who have been using natural substances for many years, and they are of the highest quality. We do not endorse or sell any illegal or substances on this website if you find something on our site that you believe is suspect please email sayhello@vivoo.de so we may investigate this. We research our products before placing them on this site to ensure our customers get only quality products. We do not sell anything regulated by the Controlled Substances Act.

Privacy

Your use of Vivoo Natural Living is subject to its Privacy Policy. Please take the time to review our COMPLETE Privacy Policy IN THE PRIVATE POLICY LINK, which also governs the Site and informs users of our data collection practices.

Electronic Communications

Visiting Vivoo Natural Living or sending emails to Vivoo Natural Living constitutes electronic communications. You consent to receive electronic communications and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communications be in writing.

Your account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You may not assign or otherwise transfer your account to any other person or entity. You acknowledge that Vivoo Natural Living is not responsible for third party access to your account that results from theft or misappropriation of your account.

VIVOO Nature GmbH and its associates (Vivoo Natural Living) reserve the right to refuse or cancel service, terminate accounts, or remove or edit content in our sole discretion.

VIVOO Nature GmbH does not knowingly collect, either online or offline, personal information from persons under the age of thirteen. If you are under 18, you may use Vivoo Natural Living only with permission of a parent or guardian.

Shipping Policy

Upon placing an order, we process them in the order they are received. We ship all orders within 1 business day (excludes holidays). This includes any shipments. This policy may be delayed during peak shopping times and may delay your order 1-4 business days from being shipped. If the order is on back order there will be a delay in your purchase, and you will be contacted by a customer service representative if your item becomes no longer available and an immediate refund will be given.

All orders are shipped with tracking information that will be emailed directly to you once the order has been processed. For large orders, insurance and a signature will be required to deliver the item(s).

VIVOO Nature GmbH cannot be held responsible for any import/excise or duties to be paid by you if this is shipping outside of Europe. VIVOO Nature GmbH is not responsible and will not issue refunds for any international shipments that are lost or taken by customs.

Cancellation/Refund Policy

We sell various products and we take the quality of them very seriously. Due to the nature of these products, there are limitations to what can be returned. If you are not satisfied with your purchase, you may request a full refund of the purchase price within 30 days. We try to be generous with this refund policy, however, there are some exceptions. Orders containing 4+ of the same product are not eligible for a refund as we consider bulk orders to mean you have already tried and are comfortable with that product. On orders that are eligible for a refund, the customer may be required to return the product and must pay for the return shipping. If you have any questions please contact us at sayhello@vivoo.de with any questions.

VIVOO Nature GmbH is not responsible and will not issue refunds for any international shipments that are lost or taken by customs.

Disputes

Any claims and disputes can solved by contacting our customer service team at our head office in Berlin. Please send your letter of claim or dispute to: VIVOO Nature GmbH, Holzmarktstraße 10, 10179 Berlin, Germany

Links to third party sites/Third party services

Vivoo Natural Living may contain links to other websites (Linked Sites). The Linked Sites are not under the control of VIVOO Nature GmbH and VIVOO Nature GmbH is not responsible for the contents of any Linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. VIVOO Nature GmbH is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by VIVOO Nature GmbH of the site or any association with its operators.

Certain services made available via Vivoo Natural Living are delivered by third party sites and organizations. By using any product, service or functionality originating from the Vivoo Natural Living domain, you hereby acknowledge and consent that VIVOO Nature GmbH may share such information and data with any third party with whom VIVOO Nature GmbH has a contractual relationship to provide the requested product, service or functionality on behalf of Vivoo Natural Living users and customers.

No unlawful or prohibited use/Intellectual Property

You are granted a non-exclusive, non-transferable, revocable license to access and use Vivoo Natural Living strictly in accordance with these terms of use. As a condition of your use of the Site, you warrant to VIVOO Nature GmbH that you will not use the Site for any purpose that is unlawful or prohibited by these Terms. You may not use the Site in any manner which could damage, disable, overburden, or impair the Site or interfere with any other party’s use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site. All content included as part of the Service, such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of VIVOO Nature GmbH or its suppliers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other proprietary notices, legends or other restrictions contained in any such content and will not make any changes thereto. You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works, or in any way exploit any of the content, in whole or in part, found on the Site. VIVOO Nature GmbH content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular, you will not delete or alter any proprietary rights or attribution notices in any content. You will use protected content solely for your personal use and will make no other use of the content without the express written permission of VIVOO Nature GmbH and the copyright owner. You agree that you do not acquire any ownership rights in any protected content. We do not grant you any licenses, express or implied, to the intellectual property of VIVOO Nature GmbH or our licensors except as expressly authorized by these Terms.

Use of communication services

The Site may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (Communication Services), you agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others; publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents; upload files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another’s computer; advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages; conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded, restrict or inhibit any other user from using and enjoying the Communication Services; violate any code of conduct or other guidelines which may be applicable for any particular Communication Service; harvest or otherwise collect information about others, including e-mail addresses, without their consent; violate any applicable laws or regulations. VIVOO Nature GmbH has no obligation to monitor the Communication Services. However, VIVOO Nature GmbH reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. VIVOO Nature GmbH reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever VIVOO Nature GmbH reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in VIVOO Nature GmbH’s sole discretion. Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. VIVOO Nature GmbH does not control or endorse the content, messages or information found in any Communication Service and, therefore, VIVOO Nature GmbH specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not authorized VIVOO Nature GmbH spokespersons, and their views do not necessarily reflect those of VIVOO Nature GmbH. Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you upload the materials provided to Vivoo Natural Living or posted on any VIVOO Nature GmbH web page.

VIVOO Nature GmbH does not claim ownership of the materials you provide to Vivoo Natural Living (including feedback and suggestions) or post, upload, input or submit to any VIVOO Nature GmbH Site or our associated services (Submission). However, by posting, uploading, inputting, providing or submitting your Submission you are granting VIVOO Nature GmbH, our affiliated companies and necessary sub-licensees permission to use your Submission in connection with the operation of their Internet businesses including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.

No compensation will be paid with respect to the use of your Submission, as provided herein. VIVOO Nature GmbH is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in VIVOO Nature GmbH's sole discretion. By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.

Third Party Accounts

You will be able to connect your VIVOO Nature GmbH account to third party accounts. By connecting your VIVOO Nature GmbH account to your third party account, you acknowledge and agree that you are consenting to the continuous release of information about you to others (in accordance with your privacy settings on those third party sites). If you do not want information about you to be shared in this manner, do not use this feature.

International Users

The Service is controlled, operated and administered by VIVOO Nature GmbH from our offices within Germany. If you access the Service from a location outside Germany, you are responsible for compliance with all local laws. You agree that you will not use the VIVOO Nature GmbH Content accessed through Vivoo Natural Living in any country or in any manner prohibited by any applicable laws, restrictions or regulations.

Indemnification

You agree to indemnify, defend and hold harmless VIVOO Nature GmbH, its officers, directors, employees, agents and third parties, for any losses, costs, liabilities and expenses (including reasonable attorneys fees) relating to or arising out of your use of or inability to use the Site or services, any user postings made by you, your violation of any terms of this Agreement or your violation of any rights of a third party, or your violation of any applicable laws, rules or regulations. VIVOO Nature GmbH reserves the right, at its own cost, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will fully cooperate with VIVOO Nature GmbH in asserting any available defenses.

Liability disclaimer

THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THE SITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. CHANGES ARE PERIODICALLY ADDED TO THE INFORMATION HEREIN. VIVOO Nature GmbH AND/OR ITS SUPPLIERS MAY MAKE IMPROVEMENTS AND/OR CHANGES IN THE SITE AT ANY TIME. VIVOO Nature GmbH AND/OR ITS SUPPLIERS MAKE NO REPRESENTATIONS ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS CONTAINED ON THE SITE FOR ANY PURPOSE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS ARE PROVIDED AS IS WITHOUT WARRANTY OR CONDITION OF ANY KIND. VIVOO Nature GmbH AND/OR ITS SUPPLIERS HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NONINFRINGEMENT. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL VIVOO Nature GmbH AND/OR ITS SUPPLIERS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SITE, WITH THE DELAY OR INABILITY TO USE THE SITE OR RELATED SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, SERVICES AND RELATED GRAPHICS OBTAINED THROUGH THE SITE, OR OTHERWISE ARISING OUT OF THE USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF VIVOO Nature GmbH OR ANY OF ITS SUPPLIERS HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SITE, OR WITH ANY OF THESE TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE.

Termination/access restriction

VIVOO Nature GmbH reserves the right, in its sole discretion, to terminate your access to the Site and the related services or any portion thereof at any time, without notice. Use of the Site is unauthorized in any jurisdiction that does not give effect to all provisions of these Terms, including, without limitation, this section.You agree that no joint venture, partnership, employment, or agency relationship exists between you and VIVOO Nature GmbH as a result of this agreement or use of the Site. VIVOO Nature GmbH’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of VIVOO Nature GmbH’s right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Site or information provided to or gathered by VIVOO Nature GmbH with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and VIVOO Nature GmbH with respect to the Site and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and VIVOO Nature GmbH with respect to the Site. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be written in English.

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment methods. Payment is to be made to Klarna.

  • Pay in [14] days: The payment period is 14 days from shipment of the goods or tickets/ availability date of the service. You can find the complete terms and conditions for the markets where this payment method is available here: United Kingdom, Germany, Sweden, Norway, Denmark, Finland, Austria, Switzerlandand the Netherlands.
  • Financing: With the financing service from Klarna you can pay your purchase in flexible or fixed monthly instalments according to the conditions stated in the checkout. The instalment payment is due at the end of each month after submission of a separate monthly invoice by Klarna. Further information regarding Slice It including terms and conditions and Standard European Consumer Credit Information you can find here for the markets where this payment method is available: Austria, the United Kingdom, Germany, Sweden, Norway, Denmarkand Finland.
  • Direct bank transfer: Available in Germany, Austria, Belgium, Italy, Spain, Poland and the Netherlands. Your account will be debited directly after placement of your order.
  • Direct Debit: Your account will be debited after shipment of the goods or tickets/ availability date of the service ​or in case of a subscription in accordance with the timelines communicate​d. You will be notified about the date(s) by email.
  • Card Payments: Available in Sweden, Germany and Austria. The amount will be reserved on your card and will be debited after shipment of the goods or tickets/ availability date of the service. In case of a subscription the amount will be debited in accordance with the timelines communicated.
  • [PLEASE ADJUST ABOVE AND BELOW IN ACCORDANCE WITH THE PAYMENT METHODS AND MARKETS USED]

The payment methods Pay in [14] days, Slice It and direct debit are only available in case of a positive credit assessment. For this purpose, during the order process and handling of your purchase, we forward your data for an address and credit check to Klarna. We can only offer you the payment methods available based on the result of the credit check. General information about Klarna and the user terms per country can be found on klarna.com. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Changes to Terms

VIVOO Nature GmbH reserves the right, in its sole discretion, to change the Terms under which Vivoo Natural Living is offered. The most current version of the Terms will supersede all previous versions. VIVOO Nature GmbH encourages you to periodically review the Terms to stay informed of our updates.

Disclaimer: The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or an alternative to information from healthcare practitioners. Please consult your health care professional about potential interactions or other possible complications before using any product. The Federal Food, Drug, and Cosmetic Act require this notice.